Jacobs Corp is at the core of our success, but it wouldn’t be possible without our amazing manufacturing, committed sales team, and devoted management team. We intentionally maintain a positive and supportive environment in order for our staff to thrive.

We are in need of aggressive employees in engineering, quality, manufacturing, production, and sales to provide and manage executable solutions. If you are a skilled professional, please apply and learn more about our extensive opportunities and big family! 

PRIMARY DUTIES:

1. RECEIVE INBOUND PHONE CALLS / FAXES/ E MAILS FROM

CUSTOMERS:
• Customers placing orders.
• Customers returning goods previously sent by Jacobs.
• Customers requesting warranty considerations.
• Customers checking on shipments and delivery of existing orders.
• Quotation requests.
• Customer complaints.
• Most of these are handled by our Inside Sales Coordinator

2. COORDINATE ORDERS

• Order entry of customer placed orders into computer system.
• Reviewing customer computer files of previously placed orders to validate new orders.
• Checking of Proforma and / or Quotation to validate pricing on new orders.
• Validate specifications of orders to our manufacturing requirements.
• Validation of payment requirements before order entry. Open Account, Letter of Credit, COD, Wire Transfer, Etc. This involves checking the computer or following the new account procedure.

• Most of these are handled by our Inside Sales Coordinator.

3. RETURN GOODS AUTHORIZATIONS (RGA)
• Writes return goods authorization for returning product from the customer.
• This may include: Warranty items, incorrect shipments, or returns for credit.
• Most of these are handled by our Inside Sales.

4. WARRANTY OF PRODUCTS
• Inside Sales Coordinator is normally the initial contact for warranty consideration. This may result from an inquiry or complaint from the field.
• Write Return Good Authorization (RGA) per item #3.
• Direct Warranty consideration to engineering department for analysis.
• Warranty analysis will be directed back to sales for a new or rework order.
• Most of these are handled by our Inside Sales Coordinator.

5. QUOTATIONS
• Gather information and specifications from prospective customers to write a quotation.
• Gather information and pricing necessary to facilitate a proper and accurate quotation.
• Coordinate with area Territory Representatives with pricing considerations.

6. PRACTICAL JOB SKILLS BENEFICIAL FOR POSITION

• At least 40 words per minute typing skills.
• General knowledge of a computer and laptop.
• Operational Knowledge of Windows operating system etc.
• Operational Knowledge of Word newest versions.
• Operational Knowledge of Power Point.
• Working knowledge of Access / Excel.
• Working knowledge of Outlook email program.

7. REQUIREMENTS FOR POSITION

• Must pass pre-employment drug screening and background check before hiring.

• Being able to work in a smoke free environment.
• Being able to adapt to regional multi-cultural environment.
• Other languages helpful, particularly Spanish a second language.
• Must Live in the assigned territory or in Harlan, IA

8. ASSIGNED TERRITORY AND TRAVEL REQUIRMENTS FOR

POSITION
• Travel is required and related expenses are covered.
• Some 2 week trips away from home do happen but most trips can be in 1 week.